Inside Sticky Digital: What It’s Like to Work With a Top Retention Marketing Agency

Inside Sticky Digital: What It’s Like to Work With a Top Retention Marketing Agency

What actually makes a top retention marketing agency stand out? For DTC brands, it’s not just about strategy decks or pretty emails—it’s about how an agency works with you.

At Sticky Digital, we pride ourselves on being more than a vendor. We’re collaborators, problem-solvers, and growth partners. Here's a behind-the-scenes look at what it’s really like to work with us—from kickoff to ongoing optimization.

A True Strategic Partner From Day One

Every engagement starts with listening. We dive deep into your brand’s goals, customer data, and operational realities to align on what matters most: profitable growth.

Our discovery process goes beyond a surface-level audit—we evaluate your customer lifecycle, current retention performance, and channel mix to build a roadmap tailored to your business. It’s collaborative, not prescriptive.

Want to know what top brands look for in a partner? Read: Best Retention Marketing Agencies

Weekly Cadence, Clear Communication

We don’t disappear behind a Slack thread. Sticky clients receive a dedicated team that leads weekly or biweekly calls, shares performance reports, and proactively surfaces opportunities for testing, segmentation, and journey improvement.

You’ll always know:

  • What we’re working on
  • What’s next in your roadmap
  • What’s driving performance

Creative That’s Built to Convert

Our creative process isn’t just about design—it’s about performance. Whether we’re building a post-purchase flow or launching an SMS campaign, every asset is grounded in copy strategy, conversion psychology, and brand alignment.

Expect multiple rounds of A/B testing on things like:

  • CTA format and placement
  • Hero image style (product vs. lifestyle)
  • Timing between email and SMS sends

Platform Mastery Meets Strategic Depth

Our strategists are certified and experienced in Klaviyo, Yotpo, Attentive, Recharge, and more—but what sets us apart is how we connect the dots across tools to create a seamless customer experience.

You’ll get:

  • Dynamic segmentation and predictive analytics
  • Loyalty and subscription retention strategies
  • Channel integration that maximizes LTV
Not sure how to evaluate an agency’s expertise? Start here: The 2025 Guide to Choosing a Retention Marketing Agency

Proactive Testing & Performance Reporting

Every Sticky Digital client receives a tailored testing roadmap and retention dashboard. We don’t just measure opens and clicks—we look at AOV, repeat purchase rate, and CAC payback timelines to show impact on the business.

Expect monthly strategy retrospectives, constant creative iteration, and a team that’s always looking for the next growth lever.

What Clients Say About Working With Sticky

Brands we work with describe us as:

  • “An extension of our team”
  • “Experts who actually execute”
  • “More strategic than any other agency we’ve worked with”

From fast-growing Shopify startups to established omnichannel brands, our client relationships are built on transparency, results, and shared momentum.

Ready to Experience It Yourself?

If you’re searching for a top retention agency experience that combines strategy, execution, and real results—Sticky Digital is built for you.

👉 Let’s talk about your retention goals.

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